Her face had indeed been examined by Doctor Qiao from the Imperial Medical Institute, and the ointment was also prescribed by Doctor Qiao, only, after the ointment was made, it had been secretly switched!
Second Lady Bai, holding deep hatred toward Du Wanqing for causing discord between her son and daughter-in-law, commanded Yingyu to replace Doctor Qiao's ointment with an imitation made from bird droppings mixed with poor-quality spices, expired skin moisturizing cream, and similar items, shaping it into the guise of a scar removal cream, which she then applied daily to Du Wanqiu.